Privacy Policy

1. Introduction

Welcome to TryOn ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered virtual try-on platform and related services.

This policy applies to all users of our TryOn platform, including merchants who integrate our solution into their e-commerce stores and customers who use the virtual try-on and shopping assistant functionality.

2. Information We Collect

2.1 Information You Provide

• Account Information: When merchants sign up for our service, we collect business information including store name, domain, email address, and contact details.
• Customer Photos: When customers use the virtual try-on feature, they may upload photos of themselves to visualize products.
• Product Information: We collect product data from merchant stores to enable the try-on functionality.
• Communication Data: Information you provide when contacting our support team or using our chat features.

2.2 Automatically Collected Information

• Usage Data: Information about how you interact with our platform, including try-on sessions, feature usage, and performance metrics.
• Technical Data: Device information, browser type, IP address, and other technical details necessary for service delivery.
• Analytics Data: Aggregated data about platform performance, customer behavior, and service usage patterns.

3. How We Use Your Information

3.1 For Merchants

• Provide and maintain our virtual try-on service
• Process payments and manage subscriptions
• Generate analytics and performance reports
• Provide customer support and technical assistance
• Send important service updates and notifications

3.2 For Customers

• Generate virtual try-on images using AI technology
• Improve the accuracy and quality of our AI models
• Provide personalized shopping recommendations
• Enhance user experience and service functionality

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our service (e.g., cloud storage, AI processing, payment processing).
• Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Consent: We may share information with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage and backup procedures
• Employee training on data protection practices

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Customer Photos: Processed for try-on generation and typically deleted within 30 days unless you request earlier deletion.
• Account Information: Retained for the duration of your active subscription and for a reasonable period thereafter for legal and business purposes.
• Usage Analytics: Aggregated data may be retained indefinitely for service improvement and business analytics.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and business requirements.
• Portability: Request a copy of your data in a portable format.
• Opt-out: Opt out of certain communications and data processing activities.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our service. You can control cookie settings through your browser preferences.

Types of Cookies We Use:

• Essential Cookies: Required for basic service functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.